1. Definitions
“Company” refers to 2K GROUP.
“Client” refers to the individual or business entity that engages the Company’s services.
“Services” refer to the Airbnb property management services provided by the Company.
“Platform” includes all third-party booking platforms and online marketplaces managed by the Company on behalf of the Client.

2. Services Provided
The Company provides property management services for short-term rental management, including but not limited to:

• Guest communication and support

• Booking and reservation management

• Coordination with cleaning and maintenance teams

• Pricing optimization and revenue management

• Listing management and optimization

The specific services provided will be outlined in the agreement between the Company and the Client, based on the chosen service package.

3. Service Subscription and Termination
Service Packages: The Client may select from the service packages offered by the Company to determine the level of service provided.
Billing: Services are billed monthly unless otherwise agreed upon. Payment must be made at the beginning of each billing cycle.
Cancellation: The Client may cancel services with written notice at least 30 days prior to the next billing cycle. The Company reserves the right to terminate services at its discretion if the Client violates these Terms or fails to make timely payments.
No Refunds: Once a payment is processed for the monthly service, it is non-refundable.

4. Client Responsibilities
Accurate Information: The Client is responsible for providing accurate and complete information about the property and platform accounts required for service.
Third-Party Account Access: The Client must grant necessary access to third-party platforms (such as Airbnb, VRBO, Booking.com) for the Company to perform services.
Compliance with Regulations: The Client is responsible for ensuring their properties comply with all local, state, and federal laws and regulations.

5. Confidentiality and Data Protection
The Company will maintain confidentiality regarding any personal or proprietary information provided by the Client and will not share this information with third parties unless necessary for service delivery.
Data Security: The Company employs reasonable security measures to protect data. However, the Client acknowledges that no system is immune to security breaches, and the Company is not liable for unauthorized access or data loss.

6. Guest Communication and Bookings
The Company provides guest support and booking management as per the service package selected by the Client.
Responsibility for Bookings: The Company is not liable for issues arising from bookings, including cancellations, no-shows, or damages caused by guests. The Client is responsible for setting and enforcing their booking and cancellation policies on all platforms.

7. Pricing and Revenue Management
The Company may implement pricing adjustments based on market trends to maximize revenue and occupancy.
No Guaranteed Earnings: While the Company strives to optimize revenue, no specific income or occupancy level is guaranteed.

8. Limitation of Liability
To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, or business opportunities arising from the use of our services.
The Company’s total liability for any claim related to the services provided is limited to the fees paid by the Client for the services in the month the incident occurred.

9. Intellectual Property
All materials, reports, tools, and methodologies used or provided in connection with the Company’s services are the intellectual property of the Company and may not be reproduced or distributed without written permission.

10. Modifications to Services and Terms
The Company reserves the right to modify, suspend, or discontinue services at any time. The Company may also update these Terms periodically, and the Client will be notified of significant changes. Continued use of services after changes are made constitutes acceptance of the updated Terms.

11. Governing Law and Jurisdiction
These Terms are governed by the laws of Cyprus. Any disputes arising from these Terms or the services provided will be resolved in the courts of Cyprus.

12. Contact Information
For questions regarding these Terms or the services, please contact us at info@2kgroup.com.
By using 2K GROUP’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.